Privacy Policy

Introduction

This Privacy Policy describes how Zenshopau collects, uses, and protects your personal information when you use our e-book formatting services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact Information: Name, email address, phone number, and mailing address when you submit inquiries or request services.
• Project Materials: Manuscript files, images, and related content you provide for formatting services.
• Payment Information: Billing details and transaction information processed through secure payment processors.
• Communications: Messages, emails, and other correspondence between you and our team.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and access times.

How We Use Your Information

We use the collected information for the following purposes:

• Providing e-book formatting services and delivering completed projects
• Communicating with you about your project status and service inquiries
• Processing payments and maintaining transaction records
• Improving our services and website functionality
• Sending service updates, newsletters, or promotional materials (with your consent)
• Complying with legal obligations and protecting our rights
• Analyzing usage patterns to enhance user experience

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, email services, or hosting infrastructure, bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or legal process to comply with regulatory obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
• With Your Consent: Any other disclosure made with your explicit permission.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure file storage and backup systems

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project files are typically retained for 90 days after delivery, after which they are securely deleted. Contact information and transaction records may be retained longer for business and legal purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at formatting_@zenshopau.world or call +1 866 348 6423.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we shared it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You may request to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, please contact us at formatting_@zenshopau.world or call +1 866 348 6423. We will verify your identity before processing your request and respond within 45 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Zenshopau
111 NE 1st St
Miami, FL 33132
United States
Phone: +1 866 348 6423
Email: formatting_@zenshopau.world